FAQ'S

GENERAL FAQ's

  • Who is The Husk?

    We are a UK-based equestrian brand specialising in breathable, science-led performance products for horses. Every product is designed, tested, and handcrafted in the UK.

  • What makes The Husk products unique?

    Our patented multi-layer airflow technology regulates temperature, reduces heat build-up, and provides impact protection — all in an ultra-lightweight, non-absorbent design.

  • Are Husk products suitable for all disciplines?

    Yes — from dressage to eventing, polo to endurance, Husk products are trusted by riders across every discipline, from amateurs to professionals.

PRODUCT TECHNOLOGY

  • What is airflow technology?

    Our products use multi-dimensional breathable fabrics, engineered to channel air around the limb, wick away moisture, and maintain temperature stability during exercise.

  • How do Husk boots prevent overheating?

    Thermal testing proves our boots increase leg temperature by just 1–1.6°C, compared to up to 9°C in traditional boots — helping prevent tendon damage caused by overheating.

  • Do Husk boots offer impact protection?

    Yes — our products combine breathability with shock-dispersing properties to protect limbs without trapping heat.

  • What is Bio Field Technology?

    Selective products contain magnetic elements designed to promote circulation and support natural recovery processes while maintaining breathability.

PRODUCT CARE

  • How do I clean Husk products?

    All boots, saddle pads, and rugs can be machine washed at 30°C. Avoid fabric softeners or tumble drying. Quick rinse between rides is recommended for optimal airflow.

  • How long do Husk products last?

    With correct care, Husk products maintain their performance over multiple seasons. They are designed to withstand regular use and washing.

FOR TEAMS

  • Can I customise products with team colours?

    Yes. Our bespoke team service allows you to customise straps, bindings, colours, and logos across boots, saddle pads, and rugs.

  • Is there a minimum order for custom kits?

    Typically, minimum orders start at 10 units. However, this may vary depending on product type — contact us to discuss your team’s needs.

  • Do you ship custom orders internationally?

    Yes — we ship bespoke kits worldwide with full documentation and courier options.

ORDERS & SHIPPING

  • Where are your products made?

    All Husk products are handmade in the UK using premium, vet-approved materials.

  • Do you ship internationally?

    Yes. We offer worldwide shipping with courier tracking.

  • How long will my order take to arrive?

    • UK Standard: 3–5 business days
    • International: 7–14 business days (subject to customs)

    Custom team orders will have lead times confirmed at consultation.

  • How can I track my order?

    Tracking details are emailed once your order is dispatched.

WARRANTY & RETURNS

  • Do you offer product warranties?

    Yes — our products are guaranteed against manufacturing defects for 12 months from purchase.

  • What is your returns policy?

    We accept returns of unused items in original condition within 30 days of purchase. Bespoke or customised items are non-returnable unless faulty.

CONTACT & SUPPORT

  • How do I contact customer service?

    Email us at customerservice@thehusk.co.uk or use the contact form on our website.

  • Can I speak to a product expert?

    Yes — our technical team is available for advice. Please email or book a consultation for team orders.